Refund Policy

Only products that are in perfect, unopened condition will be accepted for returns. Please make sure that the items you received are what you ordered before opening.  All returns are subject to a 15% restocking charge plus  outgoing shipping costs.

Shipping charges will not be reimbursed. The purchaser is responsible for 100% of return shipping costs unless the item is defective in which case we will refund shipping costs.  If a product was damaged in transit, please file a claim with the delivering carrier.

In general, seminar and registration fees will be refunded only if notice is given prior to 30 days of the actual event. Please note any specific cancellation dates on each registration form.

For the annual conference, cancellation must take place prior to 60 days of the event to be eligible for announced and applicable refund.

Please direct any questions to: [email protected]